How Do I Return or Exchange My Item?
Items may be returned or exchanged within 60 days of the purchase date. All items must be received at our warehouse and inspected before a refund or exchange can be processed. Please allow up to 72 hours for processing. Refunds will be credited to the original payment method. A shipping and handling fee of $10.00 is applied to all exchanges. Return shipping labels are not provided for returns or exchanges.
- the item must be returned within 60 days of purchase,
- a receipt or proof of purchase must be presented or accompany the item,
- the item must be unused and in the same condition that it was received,
- the item must be in the original packaging,
Please contact customer service at firstname.lastname@example.org to receive instructions for a return or exchange. A RMA (return merchandise authorization) number will be generated for your request, and is required for any returns or exchanges to be processed.
NOTE: any return or exchange attempts that do not meet the above criteria, or do not have an associated RMA number, will be returned to you with an explanation letter.